Pre-Kickoff Cancellation
If you cancel before the project kickoff meeting, you are entitled to a full refund of the upfront payment minus a 10% administrative fee to cover planning and scheduling costs.
Clear policies that protect both of us. Please review these terms before we begin working together.
Refund eligibility depends on the current phase of your project at the time of cancellation.
If you cancel before the project kickoff meeting, you are entitled to a full refund of the upfront payment minus a 10% administrative fee to cover planning and scheduling costs.
If you cancel during the discovery and planning phase (before any build work begins), you will receive a 75% refund of the upfront payment. The retained 25% covers strategy, research, and scope documentation already completed.
Once the build phase has started, refunds are not available for work already completed. You will receive all deliverables produced up to the cancellation date. Any remaining balance for undelivered work will not be charged.
After final delivery and approval, no refunds are issued. All deliverables, logins, and assets are transferred to you upon final payment.
Refund eligibility depends on the current phase of your project at the time of cancellation.
If you cancel before the project kickoff meeting, you are entitled to a full refund of the upfront payment minus a 10% administrative fee to cover planning and scheduling costs.
If you cancel during the discovery and planning phase (before any build work begins), you will receive a 75% refund of the upfront payment. The retained 25% covers strategy, research, and scope documentation already completed.
Once the build phase has started, refunds are not available for work already completed. You will receive all deliverables produced up to the cancellation date. Any remaining balance for undelivered work will not be charged.
After final delivery and approval, no refunds are issued. All deliverables, logins, and assets are transferred to you upon final payment.
Understand your options if you need to cancel or pause a project.
You may cancel the project at any time by providing written notice via email. Refund terms above apply based on the current project phase at the time of cancellation.
You may request to pause a project for up to 14 calendar days at no additional cost. Pauses exceeding 14 days may result in rescheduling and a $250 re-onboarding fee to reallocate resources.
If there is no communication or response from the client for 30 consecutive days after repeated follow-ups, the project will be considered abandoned. All completed work will be delivered, and no refund will be issued for the upfront payment.
In the rare event that I need to cancel a project, you will receive a full refund of any payments made for undelivered work, plus all completed deliverables at no charge.
Timely payments keep your project on track. Here is how late payments are handled.
| Timeline | Fee | Details |
|---|---|---|
| 1 – 7 days overdue | No fee | A friendly reminder will be sent. Project work continues as scheduled. |
| 8 – 14 days overdue | 5% late fee | A 5% late fee is applied to the outstanding balance. Project work may be paused. |
| 15 – 30 days overdue | 10% late fee | An additional 5% fee is applied (10% total). All project work is paused until payment is received. |
| 30+ days overdue | 15% late fee + collections | A 15% total fee applies. The account may be referred to a collections agency. All deliverables are withheld. |
Understand your options if you need to cancel or pause a project.
You may cancel the project at any time by providing written notice via email. Refund terms above apply based on the current project phase at the time of cancellation.
You may request to pause a project for up to 14 calendar days at no additional cost. Pauses exceeding 14 days may result in rescheduling and a $250 re-onboarding fee to reallocate resources.
If there is no communication or response from the client for 30 consecutive days after repeated follow-ups, the project will be considered abandoned. All completed work will be delivered, and no refund will be issued for the upfront payment.
In the rare event that I need to cancel a project, you will receive a full refund of any payments made for undelivered work, plus all completed deliverables at no charge.
Timely payments keep your project on track. Here is how late payments are handled.
| Timeline | Fee | Details |
|---|---|---|
| 1 – 7 days overdue | No fee | A friendly reminder will be sent. Project work continues as scheduled. |
| 8 – 14 days overdue | 5% late fee | A 5% late fee is applied to the outstanding balance. Project work may be paused. |
| 15 – 30 days overdue | 10% late fee | An additional 5% fee is applied (10% total). All project work is paused until payment is received. |
| 30+ days overdue | 15% late fee + collections | A 15% total fee applies. The account may be referred to a collections agency. All deliverables are withheld. |
Important terms covering scope, revisions, ownership, confidentiality, and more.
I am happy to walk you through any of these policies during a consultation. Transparency is the foundation of every project.
I am happy to walk you through any of these policies during a consultation. Transparency is the foundation of every project.